Application Support Analyst
Position Details
Our client is an investment management firm focused on delivering attractive performance and client portfolio solutions. They believe that technology will play a key role in the future of finance, and have built a robust trading platform to handle scale, complexity and customization.
They are currently seeking an Application Support Analyst to join their Order Management System (OMS) team. This team covers order generation all the way through to execution and back-office settlement. The role will support the investment management teams and their investment tools, as well as middle and back-office users with their business applications. You will be exposed to first line support, troubleshooting any issues following established procedures and escalating where necessary.
Job Responsibilities
- Provide technical and business support to portfolio managers, execution traders and support functions.
- First line application support for business systems with escalation to software development team, infrastructure technology teams, end users or third parties as appropriate.
- Record and take ownership of issues using Zendesk, ServiceNow or Jira system and follow through to successful resolution.
- Incident and problem management, including input to post-incident reviews and resolution of follow up tasks.
- Monitor hardware, applications and systems across the business using tools such as OpsGenie & Check MK (Nagios).
- User administration and training.
- Test, perform and implement system changes to production on behalf of the development team, resolve technical queries and triage to specialist where appropriate.
- Ensure that all procedures and policies are up to date in the knowledge base and available for use by all team members.
Job Requirements
- Strong academic background in computer science, or another quantitative discipline.
- Understanding of Windows Operating Systems and SQL Server.
- Experience writing SQL queries is desirable.
- Strong written and oral communication skills in English.
- Ability to meet deadlines and prioritise workload to meet the needs of the business.
- Ability to manage and develop relationships with business teams and technologists.
- Ability to effectively and timely communicate technical information to non-technical stakeholders.
- Ability to quickly gain understanding and expertise in new technologies, systems business processes and work independently to research and resolve issues.
- Enthusiastic team player with excellent attention to detail.
- Strong desire to develop and deliver, with a keen desire to learn.
