For one of our clients – an international company specializing in services for individual customers, we are currently looking for an experienced Head of Service Development.

Position Details

Job Responsibilities:

  • Oversee the development of services;
  • Maximize business profit from different services;
  • Identify new service business opportunities as well as their conceptualization;
  • Develop the commercial service strategy (where to play, how to win) of the company;
  • Manage a team of Service Development Managers – a team of 20 people, 5 direct reports;
  • Manage Service department budget, KPIs, strategy development, etc.

Job requirements:

  • Experience in development and management of any kind of services for at least 5 years;
  • Experience in the BPO / telecom / customer service sectors would be a great advantage;
  • Proven successful track of managerial experience;
  • Process- and result-oriented personality;
  • Strong management skills;
  • Excellent communication skills in English both verbally and written;
  • Willing to relocate for 1 year (in another Bulgarian city).

Our offer:

  • Opportunity to develop your own team;
  • Opportunity to play a key role in the strategic management of the company;
  • Working with proven professionals in a stimulating environment.
Upload your CV/resume or any other relevant file. Max. file size: 16 MB.
More about this position
  • Industry:
  • Location: Varna
  • Employment: Full Time
  • Posted 4 months ago
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Tsvetelina Nikolova
Tsvetelina Nikolova