Senior Voice and Video Engineer
Position Details
Our client is an investment management firm focused on delivering attractive performance and client portfolio solutions. They believe that technology will play a key role in the future of finance, and have built a robust trading platform to handle scale, complexity and customization.
The landscape within the UC area changes rapidly, driven by technology and hybrid working. With the focus being on an excellent stakeholder experience, the Group uses scripting, infrastructure as code, open source and cloud technologies combined with Enterprise UC products from vendors such as Cisco, Zoom and Microsoft to achieve this.
The Voice and Video Platform Engineering is a small team of three engineers and is responsible for the design, engineering, project delivery, and ongoing operation and support of all voice and video conferencing and related systems within the group.
Job Responsibilities
- Play a key role in designing and evolving the future state of the voice and video infrastructure, automation, and processes within the group.
- Get involved in every stage of voice and video projects from design to implementation to support and management. The team will engineer, own and run the full life cycle of any solution.
- Innovate and improve the user experience of the solutions they manage including CUCM, Cisco RoomOS meeting rooms, Webex, Teams and Zoom meetings.
- Use a mixture of on-premises and cloud technologies to provide highly available and high performance UC systems
- Ensure that the platforms in the company are available 24×365 and deliver the required performance levels.
- Engage with high profile stakeholders such as Traders, Compliance, Senior Management and drive initiatives.
- Troubleshoot problems and ensure that the root-cause is understood & resolved.
- Maintain a consistently high level of service delivery for incidents, requests and changes.
Job Requirements
- Solid background in enterprise voice and video conferencing and all of the elements that these technologies touch.
- Understanding and exposure to Voice technologies, including CUCM, Teams phone, Webex Cloud Calling and Voice recording. Historic understanding of Trader Voice.
- Understanding and experience of administration of Teams, Webex and Zoom platforms, meetings and meeting room appliances.
- Experience with DevOps and Git and understanding of automation tools like Ansible and Octopus
- Experience presenting and visualising data clearly and concisely.
- Hands-on, always looking to experiment, learn, and explore new technology and new approaches to old problems.
- Able to analyse problems, spot opportunities for improvement, and design with appropriate solutions.
Other beneficial experience:
- Experience of IP Networks, with Cisco or Arista professional certification.
- Experience of Design, Project delivery and Operational Support.
- Experience of MS Teams Admin Centre, Teams Phone, Direct Routing/Operator Connect, Local gateways.
- Performance analysis and troubleshooting of voice systems, inc SIP troubleshooting.
- Experience and understanding of Windows, Linux, VMware.
- Scripting in one or more of the following: Python, PowerShell, Javascript.
- Experience with cloud technologies, Azure, OAuth, Certificates.
- Development and interpretation of performance monitoring and metrics.
Technologies used at the Group include:
CUCM, SIP/CUBE, Cisco Room Devices, Webex, Teams, Zoom, Verint Financial Compliance (Voice and meeting recording), MS Azure, InfluxDB and Grafana, Python, PowerShell, and Git.
