We are currently hiring a Technical Support Manager for a company which is running in the global digital advertising industry and fuels sustainable business growth for independent website publishers. The company offers products and services to grow the revenue of 300+ websites. They optimize ad layout and ad revenue in the best way possible across client websites. Their Technical Support team is responsible for the smooth technical integration and operation of their advertising technology (website monetization platform). This includes data integrity assurance, ad quality assurance, and preliminary analysis of prospects. Currently, the team needs a guru who will walk hand in hand with them through their day-to-day activities.

Position Details

Your work will be:

  • Lead a team of 5 people with extensive knowledge in display advertising;
  • Responsible for their growth by demanding constant learning and development;
  • Inspire people to deliver great results and world-class technical support;
  • Serve as a link between the team and other business units (i.e. technical and client-facing) to maintain the high
    satisfaction of clients;
  • Identify gaps in client technical support functions and work towards their resolution;
  • Challenge the team processes and proactively improve them in order to increase the overall team productivity;
  • Work hard to meet company objectives and support the team in finding timely resolutions to very complex problems.

You need:

  • Experience in leading a client/technical support team;
  • Experience with JavaScript debugging;
  • Good JavaScript and HTML skills;
  • Project management experience or background;
  • Knowledge and proficiency in staff scheduling, workload analysis, performance management;
  • To be motivated by challenges and able to offer multiple solutions for a problem;
  • Ability and comfort in dealing with difficult employee or customer issues and in ensuring positive interactions even when message content is difficult or critical/providing valuable feedback and constructive criticism when needed;
  • Ability to provoke open discussions and make evaluation of different ideas;
  • Ability to effectively present complex technical material that is tailored to target audience;
  • As advantages will be considered the following:
    • Familiarity with the processes behind HTTP and WWW;
    • Familiarity with WordPress and JavaScript frameworks (e.g., Angular, React, jQuery);
    • Knowledge of web architectures (e.g. MPA, SPA, Progressive);
    • Knowledge of the digital advertising industry and ad tech.

The offer:

  • Additional annual paid holiday – extra day annual leave for each year of stay;
  • Additional health coverage;
  • Personal budget for development and training;
  • Flexible working time;
  • Home office option;
  • Sport card;
  • Referral bonus;
  • Carpool system – the company rewards people who share a ride to and from work.
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Simona Deneva
Simona Deneva