One of our clients is a Digital Asset Exchange Platform (DAxP) – built for the creation, issuance and exchange of digital assets which also offers custom Blockchain solutions and digital asset creation tools for governments, regulators and financial institutions. The company works with trading firms, institutions and governments providing managed services for its toolkits and bespoke blockchain implementations.

We are looking for a B2B or B2C Technical Support specialist that would be based in their Bulgaria office, to help their customers with any technical difficulties that they could face on their website.

Position Details

Job Responsibilities:

  •  Receiving and processing different end users inquiries by corporate systems / email;
  • Exploring, analyzing and acting according to the specifics of the inquiry;
  • Communicating with the respective company’s team in order to resolve issues communicating back to partners;
  • Escalate and investigate issues to management as appropriate.

Requirements:

  • Education: College / BA Degree in technical subject – IT or FinTech related;
  • Working experience: 1+ years in similar position;
  • Ability to work with ticketing system and for B2B – with JIRA;
  • Ability to analyse data and can present it in systematic way and in in predefined deadlines;
  • Excellent level of English, second language will be considered as an advantage;
  • Excellent communication skills;
  • Positive attitude.

Our offer:

  • Additional Health insurance – currently it covers pre and in hospital treatment + 70% of prescribed medication + annual health checks as per the Health and Safety regulations in Bulgaria – starting next year a dental care will be added to the package;
  • Food Vouchers – every month employee receive vouchers for food worth 60 BGN (30.67 euro) – ;
  • Sport Card Multisport;
  • Card for Optics that provides special shopping conditions and preferential prices for employees (It’s free without a financial commitment to the employer);
  • Additional annual leave: 1 day holiday following 3 year of service to a max of 25;
  • Discounted personal bank loans from DSK Bank.
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Viviana Stefanova
Viviana Stefanova